Work Hours
Monday to Sunday: 24/7 online
We package every order with the same rigor used in crafting handmade Zisha teapots, porcelain, and gaiwans, and the same tranquility found in developing traditional incense. Across mountains and seas, we are not just delivering products, but precisely passing a piece of Eastern lifestyle aesthetics into your hands.
Delivery Scope: Partnering with top-tier global logistics providers, our service network now covers over 150 countries.
Special Note: We currently do not support deliveries to conflict zones or regions under international trade restrictions (the list is dynamically adjusted quarterly based on the logistics environment).
Order Processing & Shipping
Shipping Time: All in-stock orders will be picked and shipped from the origin in China within 24-48 hours.
Custom Products: For custom pieces by Intangible Cultural Heritage masters, please refer to the specific delivery instructions on the product page.
Secure & Protective Packaging
We have customized a multi-layer protection plan for fragile items such as porcelain, teaware, and incense:
Layer 1: Wrapped in eco-friendly tissue paper to prevent scratches.
Layer 2: Thickened PE bubble wrap or air column bags to provide comprehensive cushioning.
Layer 3: 5-layer thickened K=K high-strength export standard outer box to ensure structural stability.
Shipping Lead Time & Tracking
Southeast Asia: 5 – 9 business days
Rest of the World: 7 – 14 business days
Real-time Tracking: Once your package is shipped, you will receive an email containing a tracking number. You can log in to your account at any time or use our partner tracking platforms to check the progress of your shipment.
Worry-Free Receipt: Although our breakage rate is below 0.1%, please confirm the integrity of the outer packaging upon delivery to protect your interests.
Worry-Free Receipt: Although our breakage rate is below 0.1%, please confirm the integrity of the outer packaging upon delivery to protect your interests.
Claims Process: If any damage is found, please take photos of the outer box and the damaged items, then send them to our customer service email: [Your Email]. We will process your request within 1 business day.